Government Event Technology for Sharjah DeG Open Day
The Sharjah Department of e-Government (DeG) stands as a beacon of government innovation, committed to transparency, efficiency, and security. Every year, the Annual DeG Open Day showcases their cutting-edge initiatives aimed at revolutionizing public services. In 2023, DeG embarked on a groundbreaking journey by hosting the first-ever DeG Open Day as a metaverse experience. This case study explores how SpaceTo played a pivotal role in realizing DeG's vision to offer an immersive and informative metaverse experience, enabling attendees to delve into the innovative services poised to transform government interaction.
SpaceTo integrated a registration module and managed the email marketing aspect, ensuring a smooth and efficient process. Transactional emails, invitational emails, web design, login procedures, and custom security mechanisms were implemented to streamline event registration.
SpaceTo crafted a pre-built virtual experience that showcased DeG's services within an immersive and exploratory environment.
Key features included: Web-based accessibility to the metaverse across devices, ensuring user convenience.
Personalization options with custom avatar selection, enhancing user engagement. On-demand content access and content categorization for ease of navigation and knowledge assimilation.
Multi-lingual content support to accommodate diverse attendees. Customized branding to reflect DeG's identity, values and service categories.
An immersive, virtual exhibition area for attendees to explore DeG's services visually. Seamless live session streaming and Q&A for engaging presentation within the metaverse.
Attendees had the opportunity to personalize their avatars with a modernized Saudi Arabian cultural twist, adding a touch of uniqueness to their virtual presence. Pre-recorded welcome hosts and hosts for exhibition stands further enriched the immersive experience.
The reception area welcomed attendees with a multi-lingual host, setting the tone for the event. A timeline screen showcased the history of DeG, offering a glimpse into its evolution. A welcome note from His Excellency, client endorsement videos, speaker bios, and interactive agendas enhanced the introductory experience.
The heart of the virtual event was the exhibition services platform, which featured customization for service segments. It boasted 22 service stands with teleportation for easy navigation. Each stand provided a preview of service catalogs, policy documents, and FAQs. Engaging hosts in both English and Arabic offered detailed information about each service, and dynamic web pages provided further insights. Live online consultants were integrated into the platform to communicate with users and provide instantaneous information in real-time.
The heart of the virtual event was the exhibition services platform, which featured customization for service segments. It boasted 22 service stands with teleportation for easy navigation. Each stand provided a preview of service catalogs, policy documents, and FAQs. Engaging hosts in both English and Arabic offered detailed information about each service, and dynamic web pages provided further insights. Live online consultants were integrated into the platform to communicate with users and provide instantaneous information in real-time.
The networking area was a hub of live consultants, with 22 chat rooms dedicated to different service categories. Four chat pods with custom-built backend moderator tools allowed efficient management, and attendees could collaborate on DeG services through voice and text chats. Gestures and global chat options enhanced communication and interaction throughout the experience.
Access to the private metaverse was strictly regulated, allowing the organizer to determine who can join and interact within the digital space. This control ensured that the community remains exclusive and secure.
The session gallery offered on-demand videos in both English and Arabic, covering various topics such as security awareness workshop, DeG's upcoming services and insight into Government Contracts Review.
In our commitment to safeguarding sensitive information and ensuring the utmost user privacy, SpaceTo prioritized robust security measures:
Encryption and Security Tools: We implemented advanced encryption techniques and fortified our defenses with security tools such as WAF (Web Application Firewall) and DDOS (Distributed Denial of Service) prevention, creating a secure shield around our data.
Private Instances with Whitelisting: SpaceTo's architectural design featured private instances accessible solely through whitelisting. This ensured that access to user data was restricted to authorized personnel only, bolstering data confidentiality and security.
Fostering Trust: Through these comprehensive security measures, we instilled trust and confidence in our platform's users, assuring them that their sensitive data was held in the highest regard and protected with the utmost diligence.
The private metaverse event orchestrated by SpaceTo and DeG has set a precedent for government innovation. Attendees were immersed in a transformative experience that showcased the future of technology-driven governance. DeG successfully achieved its objectives of educating stakeholders, launching services, and fostering collaboration in this virtual realm. The Sharjah Department of e-Government continues to lead the way in government innovation, setting the stage for a future where public services are optimized and accessible through cutting-edge technology.
